Lily O'Brien's Accessibility Statement

Published on: 24 June 2025

Last updated on: 11 August 2025

Accessibility Statement for Lily O'Brien's

This is an accessibility statement from Lily's Limited. Here at Lily O’Brien’s (Lily’s limited) we are committed to providing a website user experience that is accessible to the widest audience possible, regardless of technology or ability. We are continuously working to improve our website in order to increase its accessibility and usability. Our website is currently partially conformant with WCAG 2.2 level AA.

Measures to support accessibility

Lily's Limited takes the following measures to ensure accessibility of Lily O'Brien's:

Include accessibility as part of our online presence via our websites - lilyobriens.ie, lilyobriens.co.uk and lilyobriens.com.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Lily O'Brien's is partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Lily O'Brien's. Please let us know if you encounter accessibility barriers on Lily O'Brien's:

Phone: 045486800
E-mail: accessibility@lilyobriens.ie
Visitor Address: IDA Business Park, Green Road, Newbridge, Co. Kildare, W12D424
Postal Address: IDA Business Park, Green Road, Newbridge, Co. Kildare, W12D424
Social Channels:
• Instagram: @lilyobriens
• Facebook: @lilyobriens
• X: @lilyobriens
• Tiktok: @lilyobrienschocolates

We try to respond to feedback within 2 business days.

Compatibility with browsers and assistive technology

Lily O'Brien's is designed to be compatible with the following assistive technologies:

Lily O'Brien's is not compatible with:

Older browsers (more than 3 versions behind)
Internet Explorer 11 or earlier (deprecated)
Operating systems older than 5 years (e.g., Android <8, iOS <12)
JavaScript disabled – some website features may not function properly
Cookies disabled – issues with session handling or personalization may occur

Technical specifications

Accessibility of Lily O'Brien's relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
CSS
JavaScript
Cookies

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Lily O'Brien's , there may be some limitations. Below is a description of known limitations which we are currently working to resolve. Please contact us if you observe an issue not listed below.

Known limitations for Lily O'Brien's:

Contrast : Some areas of our website do not have adequate contrast between foreground and background colours. .
Colour : Links within text are not sufficiently differentiated from surrounding text.
Images: Some images may lack alternative text descriptions, which may make them inaccessible to screen reader users.
Navigation: The website's navigation structure is not be fully operable using only a keyboard, posing challenges for users with mobility impairments.
Videos: Our video content does not have captions or transcripts, making it difficult for users with hearing impairments to access the information.
Downloadable PDFs: Some elements of this website are not fully accessible due to the use of necessary but non-compliant formats

Formal complaints

We are currently working to make our website compliant to WCAG 2.2 level AA. We will typically repair any reported issues within 3-5 working days. Should you encounter an issue or have a complaint to would like to report, please email accessibility@lilyobriens.ie.

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Lily's Limited
Accessibility Department
Accessibility Officer